Practice Charter

Our Practice Charter sets out the standards to which we work.

Photograph of family playing football

We pride ourselves on being a knowledgeable, friendly team that delivers the highest standard of care to our patients. As such:

  • We're a polite and helpful bunch who will treat you with courtesy and respect
  • We keep up to date with latest practices so we can provide the most effective treatment for you
  • Our aim is to provide advice and treatment that will help you feel better
  • Anyone is welcome to be accompanied during treatment
  • We won't share information about you and your treatment with others unless you've given us permission
  • If you want to know more about any aspect of the advice or treatment we provide, please just ask

To help us provide an effective and efficient service, there are a few things we need to add:

  • Patients under the age of 16 must be accompanied by an adult
  • If you can't keep a scheduled appointment, please let us know so we don't keep other patients waiting (we may charge you for appointments that you have booked but do not attend)
  • Payment! This is required on the day of treatment unless a prior arrangement has been made. Cash, cheques, debit and credit cards are accepted. There will be a 3.5% surcharge if using American Express.

And finally...

We strive to provide a consistently high level of service and care. If you are dissatisfied with the level of service you receive, or have some suggestions, please contact us in writing.

Our address is:

Bradley Stoke Physio, Bradley Stoke Leisure Centre  Fiddlers Wood Lane, Bradley Stoke, Bristol BS32 9BS

Alternatively, email us at: info@bradleystokephysio.co.uk